Brian talks about the value of spending time on the phone with somebody who has an understanding of the industry and products. He notes that although he is the Vice President of the company, he makes it a point to spend all day on the phone with customers.

Product of the month focus: The camping chair. Brian discusses the advantages of the camping chair as a promotional product. The advantages include the chair as a unisex product, a product with a large imprint area for your logo (in addition to the ability to print on the bag the chair folds into), quick lead time, one-year warranty, and as a product people will actually use.

Closing: Be sure to send comments, suggestions or feedback to podcast[at]bestpromotions.com. If your feedback is used on the podcast, you will win a $100 gift certificate good for all merchandise at Bestpromotions.com